Privacy Policy

We collect the following categories of information when you use Pathfinders:

• •Account Information: Email address and password (hashed)
• •Military Service History: Branch, MOS/rate, service dates, duty stations, deployments, and discharge type
• •Health Condition Descriptions: Self-reported symptoms, conditions, and treatment history
• •Claim Data: AI-generated strategies, evidence assessments, and filing plans
• •Usage Analytics: Pages visited, features used, and general usage patterns

We use your information to:

• •Provide AI-powered claim analysis and generate your personalized strategy
• •Improve the accuracy and quality of our service
• •Communicate with you about your account and service updates
• •Provide customer support

Your data is stored securely using industry-standard practices:

• •Database: Supabase managed cloud with PostgreSQL
• •Encryption in Transit: TLS 1.3 for all data transmission
• •Encryption at Rest: AES-256 encryption for stored data
• •Row Level Security: Database policies ensure veterans can only access their own data

We use the following third-party services to operate Pathfinders:

• •Supabase: Database hosting, authentication, and file storage
• •Stripe: Payment processing (we do not store your payment card details)
• •Anthropic (Claude API): AI analysis engine. Your veteran data is sent to the Claude API to generate your claim strategy. Per Anthropic's commercial terms, your data is not used for AI model training.

We retain your data as long as your account is active. If you delete your account or request data deletion, we will remove your personal information from our systems within 30 days. You may request deletion at any time by contacting us.

You have the right to:

• •Access your data at any time through the Pathfinders dashboard
• •Correct your data by editing your intake answers
• •Delete your data using the delete claim feature or by contacting us
• •Export your data by downloading your claim strategy as a PDF

Pathfinders implements HIPAA-ready security practices including encryption, access controls, and audit logging. However, we are not yet formally HIPAA certified. Formal HIPAA certification is planned for Phase 2 of our platform development. We do not collect Protected Health Information (PHI) directly from healthcare providers; all health information is self-reported by the veteran.

Pathfinders is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. Your continued use of Pathfinders after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at jonrowles939@gmail.com.